OnlyWin Casino Responsible Gaming

At OnlyWin Casino, we believe that gaming should always be a source of entertainment — not stress, financial pressure, or harm. We are fully committed to promoting responsible gaming across every aspect of our platform, and we want every player who joins us to feel safe, informed, and in control of their experience. Our dedication to player wellbeing is not just a policy — it is a core part of who we are at OnlyWin Casino.

We encourage you to treat gaming as leisure activity, just like going to the cinema or dining out. The moment it stops feeling fun, it is time to pause, reflect, and use the tools we have made available to help you manage your play.

Our Commitment to Safe Play

Here at Only Win Casino, we have integrated responsible gaming features directly into our platform. These tools are available to all registered players at any time, and we actively encourage their use. We do not simply tick compliance boxes — we genuinely care about the health and happiness of our community.

We are licensed by the Curacao Gaming Control Board under licence No. OGL/2024/589/0556, held by GBL Solutions N.V. This licence reflects our obligation to uphold the highest standards of player protection, fair gaming, and transparency. At OnlyWin, we take that responsibility seriously every single day.

Tools We Provide to Help You Stay in Control

At Only Win, we have built a range of practical tools designed to give you full control over your gaming activity. These features are accessible directly through your account settings and can be adjusted at any time:

• Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account. Once a limit is in place, it cannot be increased immediately — we apply a cooling-off period to ensure your decisions are considered ones.
• Session Time Limits: Decide in advance how long you want to spend playing. When your session time expires, you will be logged out automatically.
• Loss Limits: Cap the amount you can lose within a defined time frame. This tool helps you stick to a budget and prevents unplanned overspending.
• Wagering Limits: Control the total amount you can wager across any given period, adding another layer of budgeting support.
• Reality Checks: Receive regular on-screen notifications reminding you how long you have been playing. These prompts help you stay aware of time spent at the casino.
• Self-Exclusion: If you feel you need a break from gaming, we offer short-term cooling-off periods and long-term self-exclusion options. During a self-exclusion period, your account will be suspended and you will not receive any promotional communications from us.
• Account Closure: If you wish to permanently close your account, you can contact our support team and we will action this request without delay.

Recognising Problem Gambling

We at OnlyWin Casino want to help you recognise the early signs of problem gambling before they escalate. Understanding these warning signs is the first step toward getting the right support. Ask yourself the following questions honestly:

• Do you spend more money on gambling than you originally planned?
• Do you chase losses, hoping to win back what you have lost?
• Has gambling started to affect your relationships, work, or finances?
• Do you feel anxious, irritable, or restless when you are not playing?
• Do you hide your gambling activity from friends or family?
• Do you borrow money or sell possessions in order to gamble?
• Have you tried to cut back on gambling but found it difficult to do so?

If you answered yes to any of these questions, we encourage you to use our self-exclusion tools immediately and reach out for professional support. At Only Win Casino, your wellbeing always comes before your play.

Support Organisations We Recommend

We at OnlyWin Casino want to make sure you always know where to turn for help. Below are trusted organisations that offer free, confidential support to anyone affected by problem gambling:

These organisations provide helplines, counselling, live chat support, and self-help resources — many of them available 24 hours a day. We strongly encourage you to reach out if you are concerned about your gaming habits or those of someone you know.

Protecting Minors

At Only Win Casino, we have a zero-tolerance policy toward underage gambling. Our platform is strictly for adults aged 18 and over, and we require identity verification during the registration process to confirm that all players meet this age requirement. We also take additional steps to verify age before processing any withdrawals.

We at OnlyWin strongly recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. Tools such as those provided by Net Nanny, Gamban, and similar services can help restrict access to gambling content on shared or family devices. Never share your account credentials with anyone, and always log out of your account when using a shared device.

Gambling Dos and Don'ts

To help you maintain a healthy relationship with gaming at Only Win Casino, we have put together a short guide of habits we encourage — and behaviours we want you to avoid:

How to Contact Us About Responsible Gaming

Our support team at OnlyWin Casino is available around the clock to assist you with any responsible gaming request. Whether you need to set a limit, request a self-exclusion, or simply want to talk through your options, we are here for you without judgment.

• Live Chat: Available 24/7 directly on our platform
• Email: [email protected] (responses within a few hours)
• Contact Form: Available on our website — you will need your email address and username

You can also browse our FAQ section for quick answers to common questions about account tools, limits, and self-exclusion procedures. We are always just a message away.

New players are welcome to sign up and explore our platform, where responsible gaming tools are available from the very first login. We also offer a range of bonuses designed with fair terms to support a healthy gaming experience.

FAQ

How do I set a deposit limit at Only Win Casino?

You can set deposit limits directly through your account settings once you are logged in. Simply navigate to the responsible gaming section and choose the type of limit — daily, weekly, or monthly. Our OnlyWin platform applies these limits immediately, and any increase to an existing limit will require a cooling-off period before it takes effect.

How do I self-exclude from OnlyWin Casino?

If you need a break, please contact our support team via live chat or email at [email protected]. We at Only Win Casino will process your self-exclusion request promptly and suspend your account for the duration you choose. You will also be removed from all promotional mailing lists during this period.

Can minors access the OnlyWin platform?

Absolutely not. We at OnlyWin require all players to be at least 18 years of age and to complete identity verification. We take the protection of minors extremely seriously and will close any account found to belong to an underage individual.

What should I do if I think I have a gambling problem?

Please reach out to us immediately — our support team is available 24/7 at Only Win Casino. We can help you set limits, take a break, or close your account. We also encourage you to contact one of the professional organisations listed above, such as Gamblers Anonymous or Gambling Therapy, for confidential and expert guidance.