Casino Logo

OnlyWin Privacy Policy

At OnlyWin, we are committed to protecting your personal data and ensuring your privacy is respected at every stage of your experience on our platform. This Privacy Policy explains how we collect, use, store, and share information when you access onlywin.com, create an account, use the OnlyWin casino app, or interact with our services in any way. Please read this document carefully. By using our platform — whether through desktop, the onlywin casino mobile browser, or the onlywin app — you acknowledge that you have read and understood this policy.

Who We Are

OnlyWin is operated by GBL Solutions N.V., a company registered and established under the laws of Curacao, with registration number 155090, and registered address at Seru Loraweg 17, Curacao. We hold a valid gaming licence issued by the Curacao Gaming Control Board, licence No. OGL/2024/589/0556. Our payment processing activities are handled by Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V. acting as a Payment Agent on our behalf, registered in Cyprus at Kasou 18, Office 41, 1086, Nicosia, registration number HE 412602. When you contact us about privacy matters, you can reach our team at [email protected].

Information We Collect

We at OnlyWin collect various categories of personal data in order to provide, maintain, and improve our services. The information we may collect includes:

  • Registration data: your name, date of birth, email address, username, and password when you complete the onlywin casino login process or create a new account
  • Identity verification documents: government-issued ID, proof of address, and other KYC materials required under our licensing obligations
  • Financial data: payment method details, transaction history, deposit and withdrawal records including transactions via Interac, Mastercard, MiFinity, Skrill, Bitcoin, and bank transfers
  • Technical data: IP address, browser type, device identifiers, operating system, and onlywin app download metadata if applicable
  • Usage data: gaming activity, session duration, bonus usage history, and interactions with promotions such as the onlywin casino bonus or onlywin promo code redemptions
  • Communications: records of messages exchanged via live chat, contact form, or email
  • Location data: general geographic location inferred from your IP address or locale selection, including Canada, Australia, Germany, and other supported regions

How We Use Your Data

At OnlyWin, we use the personal information we collect for the following purposes:

  • To create and manage your account, including enabling the only win casino login and verifying your identity
  • To process deposits and withdrawals through our supported payment methods
  • To administer bonuses including the onlywin no deposit bonus, onlywin casino bonus codes, and the onlywin bonus code offers where applicable
  • To comply with our legal and regulatory obligations under our Curacao gaming licence and applicable anti-money laundering rules
  • To provide 24/7 customer support via live chat or email at [email protected]
  • To send you promotional communications — only where you have provided consent or where we have a legitimate interest in doing so
  • To detect and prevent fraud, responsible gambling concerns, or any misuse of our platform
  • To improve our services, including the onlywin casino mobile experience and app functionality

Legal Basis for Processing

We process your personal data on the following legal grounds depending on the nature of the activity: performance of a contract (when processing is necessary to provide our services to you); compliance with a legal obligation (such as identity verification and anti-money laundering requirements); our legitimate interests (including fraud prevention and service improvement); and your consent (where we rely on this, you may withdraw it at any time by contacting us).

Cookies and Tracking Technologies

Our OnlyWin platform uses cookies and similar tracking technologies to enhance your experience. We use essential cookies that are required for the site to function, as well as analytical and preference cookies that help us understand how you use our services. You may adjust your cookie preferences through your browser settings, though disabling certain cookies may limit your access to some features of our platform.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information with:

  • Our payment processing partners, including Ramtinar Techconsult Limited, to facilitate deposits and withdrawals
  • Game providers and software suppliers operating on our platform to facilitate your gaming sessions
  • Regulatory and law enforcement authorities where we are legally required to disclose information
  • Identity verification and KYC service providers to fulfil our licensing obligations
  • IT infrastructure and hosting providers who process data on our behalf under strict confidentiality agreements

Data Retention

We retain your personal data for as long as your account remains active and for as long as required by law thereafter. Financial records and identity verification documents may be held for a minimum of five years following account closure in order to comply with applicable anti-money laundering regulations. Where we no longer have a legal or legitimate basis for retaining your data, we will securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us:

  • The right to access the personal data we hold about you
  • The right to rectification if your data is inaccurate or incomplete
  • The right to erasure ("right to be forgotten") in certain circumstances
  • The right to restrict or object to our processing of your data
  • The right to data portability where technically feasible
  • The right to withdraw consent at any time where our processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable data protection laws.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. This includes encrypted connections across our desktop and mobile platforms, secure storage of payment information, and internal access controls limiting who within our organisation can view sensitive data. However, no method of transmission over the internet is entirely secure, and we encourage you to use a strong, unique password for your OnlyWin account and to keep your onlywin login credentials confidential.

Children

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the legal gambling age. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the relevant account.

International Transfers

As an international online casino operating across 18 locales — including Canada, Australia, New Zealand, Germany, and Brazil — we may transfer your personal data to countries outside your home jurisdiction. Where such transfers occur, we ensure that appropriate safeguards are in place in accordance with applicable data protection standards.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you through the platform or via email. Your continued use of our services following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please do not hesitate to contact our support team. You can reach us via 24/7 live chat on the site, through our contact form, or by emailing us at [email protected]. We are here to help and will do our best to address your concerns promptly.

Content updated: August 10, 2026